August 2021 - May 2022

Computer Repair Intern - Crown Point School Corporation

Troubleshoot and repair Chromebook devices for a school corporation consisting of 8,000+ students and faculty members. Daily tasks and responsibilities include:

  • Diagnosing and resolving technical issues, ensuring a timely and efficient resolution of problems

  • Managing inventory and tracking Chromebook devices/accessories

  • Filing the necessary paperwork for warrantied products

  • Installing desktop computers and peripherals in computer lab environments

Instructional Technology Assistant - Purdue University Northwest

February 2023 - Present

Provide first-level support for faculty, staff, and students through Virtual Help Desk (Zoom), phone, email, or face-to-face, to solve technical concerns related, but not limited to:

  • D2L Brightspace

  • Lecture Capturing Software

  • Collaboration Software

  • Web Conferencing

  • Active Learning Tools